Refund and Returns Policy

Shivacha School of BlockTech (SSB) – Refund Policy

Thank you for choosing Shivacha School of BlockTech (SSB) for your blockchain and technology learning journey! We are committed to providing high-quality education and training. If, for any reason, you are not satisfied with your purchase, our refund policy is here to guide you through the process.

Overview

1. Refund Eligibility

No Refund: Refunds are not available after 7 days from the date of purchase or if you have attended any live sessions or accessed exclusive content.

Full Refund: You are eligible for a full refund if the request is made within 7 days of the purchase, and you haven’t accessed any course materials or attended any live classes.

Partial Refund: If you’ve accessed some content but haven’t attended any live classes, you may be eligible for a partial refund. This will be calculated based on the amount of content accessed.

2. Refund Request Process

To request a refund, please follow these steps:

Refund Confirmation: You will be notified via email once your refund has been processed.

Submit a Refund Request: Email our support team at {gmail} with the subject line: Refund Request – [Your Order Number].

Provide Information:

Full name

Order number

Reason for refund

Date of purchase

Refund Review: Our team will review your request, validate eligibility, and process the refund within 7-10 business days.

3. Non-Refundable Services

Live Classes & Webinars: Once a live class or webinar has started, no refunds will be issued.
Downloadable Content: Course materials such as eBooks, PDFs, or software tools are non-refundable once they’ve been accessed or downloaded.
Special Promotions: Products purchased during promotional offers, sales, or with special discounts are not eligible for a refund.

Gift cards
Downloadable software products
Some health and personal care items

4. Refund Method

Refunds will be issued via the original payment method. Please note that it may take several business days for the funds to reflect in your account, depending on your payment provider.

5. Exceptions

In exceptional circumstances, we may consider unique refund requests. If you believe you have a valid reason for a refund that falls outside our typical policy, please contact us, and we will review your case individually.

6. Contact Us

If you have any questions or need further clarification on our refund policy, feel free to reach out to us:

Email: contact@shivacha.com
Phone: +91-9220394704
Address: Plot 23, Sector 18, Gurugram, Haryana 122015

We value your trust in Shivacha School of BlockTech and are committed to your learning success. Thank you for being part of the SSB community!